Privacy Policy

At Obeng Hair Coach, we are committed to protecting your privacy. This policy outlines what data we collect, how we use it, and your rights under UK GDPR.

Who We Are

Our website address is: https://obenghaircoach.com

We offer virtual hair consultations and personalised, custom-made natural haircare products for afro-textured hair.

What Personal Data We Collect and Why

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection.

An anonymised string (a “hash”) may be created from your email and sent to the Gravatar service to see if you are using it. The Gravatar privacy policy is available here: https://automattic.com/privacy/. After approval, your profile picture may appear publicly next to your comment.

Media Uploads

If you upload images to the website, you should avoid including embedded location data (EXIF GPS). Visitors to the site can download and extract location data from images.

Cookies

If you leave a comment, you may opt to save your name, email and website in cookies for convenience. These last for one year.

If you visit our login page, a temporary cookie checks if your browser accepts cookies. This is discarded when you close your browser.

When you log in:

  • Login cookies last 2 days

  • "Remember Me" cookies last 2 weeks

  • Screen settings cookies last 1 year

  • If you log out, login cookies are removed

When you edit or publish a post, a cookie is saved in your browser. It contains no personal data and expires after 1 day.

Embedded Content from Other Sites

Articles on this site may include embedded content (e.g. videos, images, blog posts). This content behaves the same as if you visited the third-party website directly.

These websites may collect data about you, use cookies, embed tracking, and monitor your interactions—especially if you're logged in to that site.

WooCommerce: Online Shop Data

When you shop with us, we collect:

  • Name, address, email, and phone number

  • Payment and transaction details (handled securely via Stripe/PayPal)

  • Purchase history

  • Shipping and delivery info

This is used to:

  • Process your order

  • Deliver products

  • Send updates and notifications

Order Data Retention Periods

Type of Order Data Retention Inactive accounts 6 months Pending orders 7 days Failed orders 1 day Cancelled orders 1 day Refunded orders 6 months Completed orders 12 months

 

Analytics

We use Google Analytics to collect anonymous information about site usage, page views, referral sources, sales conversions, and user journeys.

This helps us improve our services and understand customer behaviour. You can opt out using the Google Analytics Opt-out Browser Add-on.

Who We Share Your Data With

If you request a password reset, your IP address will be included in the reset email.

We do not share or sell your data to third-party marketing companies.

Visitor comments may be checked via an automated spam detection service.

How Long We Retain Your Data

  • Comments and their metadata are kept indefinitely to auto-approve future comments

  • For registered users, we store the personal data in their profile

    • You can see, edit, or delete your data at any time (except your username)

    • Website admins can also view and edit user data

What Rights You Have Over Your Data

You may request:

  • A copy of the personal data we hold about you

  • That we erase any personal data we hold (except data we must keep for legal or admin purposes)

To request this, email us at hello@obenghaircoach.com

How We Protect Your Data

  • Secure HTTPS encryption

  • Regular plugin and software updates

  • Access to personal data is limited to authorised personnel only

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, you can contact us at:

Obeng Hair Coach
📧 hello@obenghaircoach.com